Frimty

Terms of Service for Accounty

Last updated: October 22, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Merchant", "You") and Accounty ("we", "us", "our") regarding your use of the Accounty app ("the App"), which is provided through the Shopify App Store.

By installing or using our App, you agree to these Terms. If you do not agree with these Terms, please uninstall Accounty.

1. App Functionalities

  • 1.1 Customer Fields and Forms: The App lets you create fields and forms that your customers fill in inside your Store's new customer accounts, after they sign in. Answers are saved on the customer record in Shopify. The App does not add fields to Shopify's sign-in or sign-up screens, to checkout, or to your storefront.
  • 1.2 New Customer Accounts Only: The App works with Shopify's new customer accounts. If your Store uses legacy (classic) customer accounts, your customers will not see the App's fields until you switch.
  • 1.3 VAT and EORI Number Checks: VAT and EORI number fields check that a number has the correct format, and for VAT numbers the correct check digit, for the selected country. They do not confirm that a number is registered or valid with any tax or customs authority (such as VIES or HMRC), and they do not change how taxes are charged. These checks are not tax or legal advice.

2. Your Responsibilities

  • 2.1 You decide which details your customers are asked for and how you use their answers. You are responsible for complying with the privacy and consumer laws that apply to your Store, including having a lawful basis to collect each detail and informing your customers in your own privacy policy.
  • 2.2 You are responsible for the wording of your fields, labels, help text, and forms.
  • 2.3 You must not use the App to collect payment card numbers, passwords, government identification numbers, or other sensitive data that Shopify's terms or applicable law do not allow you to store in customer metafields.

3. Accounts and Data Permissions

3.1 When you install the App, you grant it the right to:

  • read/write access to Customers
  • read access to Customers from customer account extensions
  • read access to Store languages
  • optionally, read access to Online Store pages and write access to Online Store navigation, requested only when you add a form to your customer account menu

3.2 Customer answers are stored in your Shopify Store, not in our database. See the Accounty Privacy Policy for details.

3.3 We do not share your app data with third parties unless required by law.

4. Fees and Billing

4.1 The App offers a Free plan and a paid Plus plan. Plan features and limits are shown in the App and on the Accounty page. Fees for the Plus plan are billed exclusively through your Shopify account as part of your regular Shopify invoice.

4.2 You can cancel the Plus plan at any time by switching to the Free plan or by uninstalling the App.

4.3 Moving from Plus to Free deletes no fields, forms, or answers. For 30 days your customers can keep using everything. After that, fields over the Free plan's limit and custom forms become read-only for customers: their answers are still shown but can't be changed until you upgrade again.

5. Uninstallation and Data Removal

5.1 You can uninstall the App at any time from your Shopify admin.

5.2 When the App is uninstalled, your session is deleted immediately, and all store data we hold (plan, settings, fields, forms, conditional rules) is permanently erased upon receiving Shopify's "shop/redact" webhook, 48 hours after uninstallation.

5.3 Custom field answers are app-owned customer metafields. After uninstallation Shopify keeps them only temporarily before deleting them, so it is your responsibility to export any answers you want to keep before uninstalling. Customers' names, phone numbers, and marketing consent remain on their Shopify customer records.

6. Limitation of Liability

The App is provided on an "as-is" and "as-available" basis without any warranties of any kind. The App relies on Shopify's platform and APIs, which are beyond our control, and we do not guarantee that it will be uninterrupted or error-free. We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of the App, including but not limited to lost or incorrect customer answers, downtime, or decisions made based on a VAT or EORI number check.

7. Changes to these Terms

We reserve the right to modify these Terms at our discretion. If we make any material adjustments, we will notify you through an announcement in the App or via email.

8. Contact Information

If you have any questions, feedback, or need assistance, please contact us via email: [email protected].